Royaume-Uni
Vous possédez un compte ?
Connectez-vous pour payer plus vite.
At MCROONS EYEWEAR, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a straightforward 14-day return policy.
Eligibility: Ensure your item is in its original condition—unworn, unused, with tags attached, and in the original packaging.
Timeframe: Contact us within 14 days of receiving your order to request a return.
Process: Email our support team at support@mcroons.com with your order number and reason for return. We'll provide you with a return shipping label and instructions.
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within a certain number of days.
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Certain items, such as custom or personalized products, are not eligible for return. If you have questions about a specific item, contact us at support@mcroons.com.
If you receive a damaged or defective product, please notify us immediately so we can resolve the issue promptly.
For any questions or assistance regarding returns, reach out to our customer support team at support@mcroons.com.